Refund and Returns Policy

Overview

Because every item we make is custom manufactured to your team’s or organization’s exact specifications — colors, sizing, names, and numbers — we’re unable to offer refunds or exchanges for change-of-mind, incorrect size selection, or design preferences once production has started. Custom sublimated uniforms and gear cannot be resold, so standard retail return policies don’t apply.

We stand behind the quality of our work. If your order arrives defective, damaged, or doesn’t match the approved mockup, we’ll make it right.

What’s covered

Manufacturing defects (printing errors, stitching faults, material flaws)
Items that don’t match the design you approved in your mockup
Items damaged in transit

What’s not covered

Change of mind after production has started
Incorrect sizing information provided by the customer during ordering
Design or color preferences that were approved in the mockup stage

Before production begins

Every order includes a free digital mockup for your approval. This is your opportunity to review sizing, colors, layout, and details before anything goes to print. Once you approve the mockup and production begins, changes or cancellations may not be possible.

Reporting an issue

If your order arrives with a defect or doesn’t match your approved mockup, contact us within 7 days of delivery with:

Your order number
Photos of the issue
A brief description of the problem

We’ll review your claim and respond within 2-3 business days with next steps — this may include a reprint, repair, or refund depending on the situation.

Refunds

Approved refunds are processed back to your original payment method. Processing times vary depending on your bank or payment provider, typically 5-10 business days after approval.

Shipping costs

Shipping costs for approved defect claims (where the error was on our end) are covered by us. For issues unrelated to a manufacturing defect, return shipping costs are the customer’s responsibility.

Bulk and team orders

For bulk team orders, please inspect your shipment promptly upon arrival and report any sizing or quantity discrepancies within 7 days so we can resolve them quickly ahead of your season or event.

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